This accessibility statement applies to content published on the Tropical World domain.
This website is run by the web team. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- navigate most the website using a screen reader
- navigate most the website using speech recognition software
- zoom in up to 200 percent without the text spilling off the screen
AbilityNet has advice on making your device easier to use if you have a disability external link.
How accessible this website is
We know some parts of this website are not fully accessible:
- some parts of our website do not have sufficient colour contrast between the text and background colour
- some parts of our website have a fixed height making it hard for users to amend fonts to their personal preference
Feedback and contact information
If you need information on this website in a different format email
email@example.com and tell us:
- the web address (URL) of the content
- your name and email address
- the format you need, for example, audio CD, braille, BSL or large print, accessible PDF
Reporting accessibility problems with this website
If you find any problems that are not listed on this page or you think we're not meeting the accessibility requirements, email
If you contact us with a complaint and you're not happy with our response contact the Equality Advisory and Support Service (EASS) external link.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
Technical information about this website's accessibility
The web team is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is not compliant with the
Web Content Accessibility Guidelines version 2.1 external link AA standard. The non-compliances are listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Our website has many instances of insufficient colour contrast between the text and the background colour. For example on the homepage there is a pink button with white text, the text reads "Book now". This has a contrast ratio of 2.75 and we must meet a minimum of 4.5:1. This fails WCAG 2.1 success criterion 1.4.3 Contrast minimum AA.
Multiple instances of the same ID
Each page of our website has multiple elements with the same ID value. A singular webpage may contain one ID per element but the value for each ID must be unique. The ID value specified multiple times is called "DataProvider". This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships (A) and 4.1.1 parsing (A).
Leeds City Council logo
The Leeds City Council logo located above the header has no alternative text. As this logo is also a link there should be text available to screen reader users so they can understand where the link may take them. This fails WCAG 2.1 success criterion 2.4.4 Link purpose in context (A) and 4.1.2 Name, role, value (A).
Skipping repeated content
We have provided a mechanism to skip the header and navigation when using a keyboard to navigate down the page; however, when selecting "skip to content" we have jumped the user too far down the page and the users misses some content just below the navigation. This fails WCAG 2.1 success criterion 2.4.1 Bypass blocks (A).
Amending font styling
Some areas of our website have a fixed height. When users increase their line height and font spacing the text can break out of the fixed height element making it difficult to read. This fails WCAG 2.1 success criterion 1.4.12 text spacing (AA).
We have only provided one way to locate content which is via the navigation. We should be providing at least two methods of finding content. This fails WCAG 2.1 success criterion 2.4.5 Multiple Ways (AA).
Our website fails HTML validation when running it through a conformance checker such as W3 validator. This fails WCAG 2.1 success criterion 4.1.1 Parsing (A).
Images without alternative text
On the homepage is a transparent image within the TripAdvisor ratings section with no alt tag. This image should have an empty alt tag so that screen readers recognise the image as decorative. This fails WCAG 2.1 success criterion 1.1.1 Non-text content (A).
Google Maps frame
The iframe for Google Maps doesn't a title to explain the purpose of the iframe to screen reader users. This fails WCAG 2.1 success criterion 2.4.1 Bypass blocks (A) and 4.1.2 Name, Role, Value (A).
Some link text does not describe the purpose of the link without needing additional context. This fails WCAG 2.1 success criterion 2.4.4 Link purpose in context (A).
The accordions on our website do not announce if they have opened or closed to screen reader users when interacting with the interactive element. This fails WCAG 2.1 success criterion 4.3.1 Status message (AA).
What we’re doing to improve accessibility
We are currently planning to move this website to a new platform in 2022, and as part of this work we will fix the areas of non-compliance listed.
Content that's not within the scope of the accessibility regulations
Preparation of this accessibility statement
This statement was prepared on 10 August 2020 . It was last reviewed on 11 April 2022.
This website was last tested on the 10 August 2020. The test was carried out by the Web Design Team at Leeds City Council.
We tested a selection of pages, ensuring those tested reflected the variety of different page layouts used on our website.
The pages we tested were: