Visiting guidelines

Our cafe remains open for both takeaway and outdoor dining in our patio seating area. Our Gift Shop is also open.

Tropical World zoo remains closed in line with government restrictions.

We will update you on any further changes though our social media platforms and the website.

Health and safety measures

There is a reduced capacity in place to help keep visitors safe.

When visiting Tropical World we remind you to please follow the rules of social distancing and social gatherings in place at the time of your visit.

You will need to provide contact information for test and trace. This can be done though scanning the NHS QR codes at our attraction entrance or providing details to a member of our team on arrival.

Face coverings must be worn inside Tropical World at all times, unless you are exempt or seated in the cafe to eat or drink. Hand sanitiser units are available throughout the building for your use, with social distancing markings to help you maintain a two metre distance from other visitors.

These health and safety measures are a mandatory legal requirement set by the UK government. Visitors that do not wish to wear a mask (unless exempt) or do not provide contact details during their visit will not be admitted into the attraction.

As much as we would love for you to visit, the safety of our visitors and staff is our first priority. If you have pre–booked a ticket and do not feel comfortable complying with these measures, then please email us at so that we can issue a refund.

Plan your visit

While we have been closed, our teams have continued to work hard behind the scenes caring for our animal collection. Tropical World works with two fair trade butterfly farms in Costa Rica and the Philippines, who supply us with our pupae. Due to the pandemic and travel restrictions, our butterfly pupae supply has been stopped temporarily. We hope to continue our Fairtrade agreement soon.

In the meantime, look out for holes in the leaves throughout the attraction, where a small Owl Butterfly population has continued to breed and watch out for the caterpillars in the Butterfly House!

Booking tickets

Our ticket bookings are currently closed. As soon as we have confirmation our zoo can reopen we will share this information on our social media pages.

Cafe and shop

Our cafe is open daily from 10am to 4:30pm on weekdays, 10am to 5pm on weekends with limited outdoor seating available for dining with us, or alternatively a takeaway service.

The gift shop is also open 10am to 4:30pm on weekdays, 10am to 5pm weekends.

Please only pick up items that you intend to purchase. Please follow social distancing guidelines and take any litter home with you.

Toilet facilities

Toilet facilities are available in the cafe. Toilets inside Tropical World are not open to the public. Please note, we do not currently have access to a changing places toilet facility.

Group bookings

We are no longer taking any school visits or party bookings. We hope to resume this soon. Volunteering, events and talks have also been suspended during this time.